FAQ

Opening an account is easy, all you need to do is fill out our Trade Application Form and attach the following documents:

  •  VAT Certificate
  •  Company Registration Certificate

Registration is easy and takes only a few minutes to complete. Click here on new customer to register and fill in all mandatory fields and attach a copy of your trading license or certificate of registration . Please do not forget to enter your tax number so that the verification can be processed quickly. After having checked your registration request we will assign you with a customer number and send you your personal access information within 24 hours. You will already then be able to order from us. If you do not get an e-mail from us within 24 hours, please call +31612670670 , or send an e-mail to info@mobicruize.com.

If you wish to modify an ‘Open’ order then this is not a problem at all, simply contact your contact person to arrange this with them. If your order has already been invoiced but you wish to add to this on the same day then again this will not be a problem, your contact person will be able to create an ‘Add to order’ that can be sent with your original order. An ‘Add to order’ will not incur any further delivery charges but will have a separate invoice number.

We use renowned Partners/ Freight forwarder for delivery of goods. Our trusted partners include DHL, DPD and UPS.

There will be different shipping method and charges available for delivery of goods as per the requirement, for more information please contacts our Customer Services on: +31612670670.

If a product you require is out of stock you can place a back order for it, your contact person will then keep you informed of it’s ETA and will work with you, to ensure your stock is ready to be delivered when you need it.

If you wish to cancel an order you will always be able to do so, the only circumstance where you would not be able to cancel an order would be if your order has already been invoiced. If you ever wish to cancel an order, simply contact your Contact Person as soon as possible and they will work with you to resolve this.

Your tracking details will be emailed out to you at the end of the day when your order is dispatched. This can then be tracked on the website of the courier that is shipping your parcel.

Shipping charges will vary depending on the size of your order and where you are based, this will be communicated to you at the point of placing your order by your Contact Person.

If you require a copy of your order invoice this can be supplied to you from your contact person or from our accounts department – All previous order invoices are available upon request.

You will need to fill out and send a Returns Authorisation form to your contact person stating all of the correct information for the product you wish to return. Once this has been received by your contact person they will pass this to the returns department to create your unique RA number – You will then be supplied with documents to tape to the outside of each box you are returning. You can then return your items to Mobicruize B.V. for processing and credits can be raised – If there are any problems encountered with the returned stock that we receive back from you then your Contact Person will be in touch to discuss.

If you wish to change any information on your account simply inform your Contact Person by writing, and they will take the necessary actions to amend this for you.

MOBICRUIZE B.V. customers can make payments ( depending on the agreed terms of co-operation) in the following ways:

  • Prepayment to the account number specified during order placement.
  • Cash on delivery COD (via UPS).
  • Transfer to the specified account number on the invoice (trade credit).