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FAQ

What Information Do I Need To Provide In Order To Become A Customer?

Opening an account is easy, all you need to do is fill out our Trade Application Form and attach

the following documents:

 

  •  VAT Certificate
  •  Company Registration Certificate

How do I register at MOBICRUIZE B.V.?

Registration is easy and takes only a few minutes to complete. Click here on new customer

to register and fill in all mandatory fields and attach a copy of your trading license or certificate

of registration . Please do not forget to enter your tax number so that the verification can be

processed quickly. After having checked your registration request we will assign you with a

customer number and send you your personal access information within 24 hours. You will

already then be able to order from us. If you do not get an e-mail from us within 24 hours,

please call +31612670670 , or send an e-mail to info@mobicruize.com.

Can I Modify My Order And If So How?

If you wish to modify an ‘Open’ order then this is not a problem at all, simply contact your contact

person to arrange this with them. If your order has already been invoiced but you wish to add

to this on the same day then again this will not be a problem, your contact person will be able

to create an ‘Add to order’ that can be sent with your original order. An ‘Add to order’ will not

incur any further delivery charges but will have a separate invoice number.

What Delivery Options Do You Offer?

We use renowned Partners/ Freight forwarder for delivery of goods. Our trusted

partners include DHL, DPD and UPS.

There will be different shipping method and charges available for delivery of goods as per the

requirement, for more information please contacts our Customer Services on: +31612670670.

What If The Product I Require Is Out Of Stock?

If a product you require is out of stock you can place a back order for it, your contact person

will then keep you informed of it’s ETA and will work with you, to ensure your stock is ready to

be delivered when you need it.

How Do I Cancel An Order?

If you wish to cancel an order you will always be able to do so, the only circumstance where you

would not be able to cancel an order would be if your order has already been invoiced. If you

ever wish to cancel an order, simply contact your Contact Person as soon as possible and they

will work with you to resolve this.

How Do I Track My Order?

Your tracking details will be emailed out to you at the end of the day when your order is

dispatched. This can then be tracked on the website of the courier that is shipping your parcel.

How Much Do You Charge For Shipping?

Shipping charges will vary depending on the size of your order and where you are based, this

will be communicated to you at the point of placing your order by your Contact Person.

How Can I Get A Copy Of My Order Invoice?

If you require a copy of your order invoice this can be supplied to you from your contact person

or from our accounts department – All previous order invoices are available upon request.

How Do I Return My Product/s?

You will need to fill out and send a Returns Authorisation form to your contact person stating

all of the correct information for the product you wish to return. Once this has been received by

your contact person they will pass this to the returns department to create your unique RA

number – You will then be supplied with documents to tape to the outside of each box you are

returning. You can then return your items to Mobicruize B.V. for processing and credits can be

raised – If there are any problems encountered with the returned stock that we receive back

from you then your Contact Person will be in touch to discuss.

How Can I Change My Account Details/information?

If you wish to change any information on your account simply inform your Contact Person by

writing, and they will take the necessary actions to amend this for you.

What kinds of payment do you offer? Can I also buy on account?

MOBICRUIZE B.V. customers can make payments ( depending on the agreed terms of co-

operation) in the following ways:

  • Prepayment to the account number specified during order placement.
  • Cash on delivery COD (via UPS).
  • Transfer to the specified account number on the invoice (trade credit).